Refund & Return Policy

Effective Date: 04/09/2026

At Bare Smoking Products, we want customers to know exactly what to expect before purchasing. Because our products are smoking-related personal-use accessories and may come into contact with the mouth or smoke stream, this policy is designed to balance customer service, hygiene, and product integrity. The FTC advises consumers to look for return policies, deadlines, and conditions on the seller’s website, receipts, or packaging, so clarity here matters.

1. All Sales Final on Opened or Used Products

For hygiene and safety reasons, we do not accept returns or exchanges for products that have been:

  • Opened
  • Used
  • Washed
  • Altered
  • Damaged after delivery
  • Returned without original packaging when packaging is necessary to determine condition

This includes any product that has been placed on or near a mouthpiece or otherwise exposed to use.

2. Returns of Unopened Items

We may accept returns of unused, unopened items in original condition within [14 or 30] days of delivery, subject to the conditions below:

  • You must contact us at hello@baresmoking.com before sending anything back
  • Items must be in original packaging
  • Items must be unused and resalable
  • Customer is responsible for return shipping unless the return is due to our error or a defective item

We reserve the right to deny returns that do not meet these conditions.

3. Defective, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within [5 or 7] days of delivery at [email] with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If we confirm the problem, we may, at our discretion:

  • Send a replacement
  • Issue store credit
  • Issue a refund to the original payment method

4. Non-Delivery or Shipping Issues

If tracking shows a delivery issue, please contact us promptly. We may work with the carrier to investigate.

We are not responsible for losses caused by:

  • Incorrect shipping addresses provided by the customer
  • Package theft after confirmed delivery
  • Delays caused by the carrier
  • Customs, legal, or regulatory holds

5. Refund Timing

If a refund is approved, it will typically be issued to the original payment method within [5 to 10 business days] after approval. Processing times may vary depending on the payment provider or bank.

6. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or a shipment issue for which we are responsible.

7. Refused or Undeliverable Packages

If a package is refused or returned as undeliverable, we may deduct shipping charges, return shipping charges, and any handling fees from the refund, where permitted by law.

8. How to Start a Return Request

Please contact:

[Company Name]
[Returns Email]
[Phone, if applicable]

Include:

  • Full name
  • Order number
  • Product name
  • Reason for request
  • Photos, if applicable

9. Policy Changes

We may update this Refund & Return Policy from time to time by posting the updated version on this page.